Frequently Asked Questions

By law, everyone attending an auction — whether live or online — must submit FICA documents, including a valid copy of your ID.

(Also refer to our Privacy Policy.)

The main reason for this is that the system only allows a file size of 2 MB or less. Please reduce the size of your file and try to upload it again.

Without uploading a valid ID document, you will not be given bidding access. If there is an outstanding invoice on your account, bidding access will also be removed.

If this is the case, please contact the administrators before making a payment, as the goods could have been resold already.

Once your registration is completed, it will remain in "Pending" status until an administrator has validated and approved it. This could take a while depending on the time of day, etc.

Whenever a bid is placed in the last 2 minutes of a lot's time, the system automatically extends that lot by 3 minutes, to ensure the previous highest bidder has the opportunity to counter-bid should they wish to. This extension is also valid during the extension time.

This function is also known as "sniper protection".

Auto-bidding is a feature in our auction that automatically bids on your behalf.

Click on the gear icon, located under the lot time. This will open the auto-bidding slot. Enter the maximum amount that you are willing to pay for the lot — keep in mind the 10% commission that will be added to the bidding price — then place your bid.

The auto-bid feature bids on your behalf. Each time someone bids against you, the system will automatically place your bid, until you have either won the lot or your maximum amount has been reached.

Note that although other bidders can see that an auto-bid is set on your username, they cannot see your maximum amount.

The system will not automatically jump to your highest bid, but simply bid against another bidder in the specified increments on your behalf.

If it occurs that two individuals bid for the same amount on an auto-bid, the system will give the first bidder preference.

Select the small hand icon on the lot. The bidding history will be displayed, and you will be able to see each bid that has been placed on that lot.

Though there can be multiple factors involved, we suggest you check your "lots per page" selection. This can be set at the top or bottom of the page, in the right-hand corner after the last lot appearing on that page.

Select the number of lots per page according to your signal strength — for slower connections, don't select more than 18 lots per page.

Once you have placed a bid on a lot, it will automatically be listed under your active lots — this is also known as your "watchlist". This feature allows you to keep an eye only on the lots you are interested in, instead of the complete auction.

Note that you have to place a bid on an item in order to add it to your watchlist. Removing it from your watchlist does not mean your bid has been deleted — it simply means you no longer wish to keep an eye on it.

Once all the lots have been finalized, the system will automatically generate bidder invoices (this takes approximately 15 minutes after the finalization of the last lot). Invoices are only generated once the entire auction is completed.

Go to Menu → Auction → Bidder Invoices. An email with your invoice will also be sent to your registered email address.

Available payment methods are: EFT, cash and card. Keep in mind that all goods must be paid for within 48 hours after the conclusion of the auction.

Should this not be honoured, your profile will be permanently deactivated and you will no longer be able to participate in any future auctions.

Goods can be collected at 16 Karee Street, Pumulani, Pretoria.

Send a WhatsApp to our reception on 081 002 6209 requesting them to prepare your parcel. Once they reply with your parcel's dimensions, it is ready for collection and you can arrange pickup with any courier of your choice.